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This course will help administrators improve their communication skills during difficult conversations with staff and parents. Participants will learn the strengths and weaknesses of four basic behavior styles and strategies for bringing out the BEST in people at their WORST. Upon completion of the course, participants will be able to develop a proactive training plan to help staff understand the impact of behavioral styles on managing difficult personalities in difficult situations and an on-going support system for staff.

This AA will take place via zoom. The course will meet from 8:30 am – 11:30 am and 1:00 pm – 4:00 pm on December 2nd. Participants taking this course for PD credit will receive 6 hours.

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