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This workshop takes proven ideas from research and weaves them into practical activities that provide school staff with the tools needed for successful communication with others, especially when confronted with difficult situations. This action-packed workshop will help participants understand how their words, tone and body language affect their communication with others through the use of videos, role plays, and other group activities. In addition, they will also discover how they tend to react when under stress. Strategies and actual techniques for resolving difficult encounters they may have with others will be introduced. Sensitivity to cultural and special education needs will also be addressed. Most importantly, participants will learn how to maintain a positive school climate through use of effective time management, professional etiquette, and confidentiality to ensure outstanding customer service to all who enter the school. This is a highly interactive session with practical suggestions for immediate application.

This event includes a catered lunch.